Returns

RETURNS PORTAL- CLICK HERE

INFORMATION ABOUT RETURNS

Returns Policy

*Using "Redo" (USA orders only):

We want you to be completely satisfied with your purchase. That's why we've partnered with the Redo app to offer a hassle-free returns process. For just $1.98, you can opt in for unlimited returns without additional shipping costs on your order within 30 days. You can also do exchanges, but you will be responsible for outbound shipping costs for any exchange orders.

Exchanges and store credit are only available if you purchase the Redo option at checkout. If you don't pay for the Redo option, a refund will be provided upon receipt of your return. You will need to place a new order for whatever you need.

NOTE: WE DO NOT TAKE RETURNS ON ANY USED ITEMS, BODYBOARDS THAT YOU HAVE REQUESTED TO HAVE THE LEASH INSTALLED, ITEMS WITH ORIGINAL PACKAGING REMOVED, OR SUNSCREEN!

Here's how it works:

Opt In at Checkout: When you make a purchase, select the $1.98 option for unlimited returns. (Only available in the US) Also, if a leash is installed in your bodyboard you cannot return your board.

Initiate a Return: If you need to make a return or exchange, click HERE and follow the prompts to initiate a return.

Ship Your Items: Follow the instructions provided by Redo to ship your items back to us. Return shipping is free, and you can return items as many times as needed.

Receive Your Refund or Initiate Your Exchange: Once we receive your returned items, we will process your refund or process your exchange or store credit. It’s that easy!
Need your exchange fast? Click the "Instant Exchange" option in the Returns Portal: Your card will be charged for that order plus the shipping. The card will be refunded for the items plus any tax paid on them when the original order is received back at our warehouse (shipping costs are not refunded).

If you have any questions, please don't hesitate to contact us.

*Return rules:
All returned merchandise must be in it's original packaging (if it had packaging). Product that is returned incomplete, used or damaged will not be accepted and will be return-shipped at the customer's expense. Note: All orders are subject to a re-stocking fee determined on a case-by-case basis.

If you want advice on sizing, please email, live chat, or call us!
There are no returns on anything that has been used, or in the case of boards, unwrapped from their packaging or had a leash or leash plug installed. Also no returns are permitted on certain custom items (custom bodyboards), secondhand items or blemished items. If you bought an item of clothing and washed it, we cannot accept a return. Shrinkage is not a valid reason for returning clothing.

*Warranty info:
Some items have warranties and the warranty period varies from brand to brand. Please contact us if you think you have a warranty claim and we will put you in contact with the manufacturer. Please note, we cannot replace or refund any items without approval from the manufacturer.

Bodyboards and surfboards are NOT WARRANTED FOR CREASING and NOT WARRANTED for delamination/bubbles caused by leaving the board in the sun or in a hot environment and are NOT WARRANTED for cuts into the board caused by the use of a leash, getting run over, riding up on to sharp objects. dropping the board on the nose or tail, etc.. Most of the manufacturers will require detailed photos of the board if there is a possible defect so they can determine the course of action.

* What are JrGuard.com's return procedures (If you didn't purchase the Redo option)?
Merchandise must be returned within 30 days of the issuance of the RA#.

Return shipping charges are your responsibility UNLESS an item is damaged or we shipped the wrong item. Additionally, your original shipping fee is not eligible for a refund UNLESS you received the wrong item. In that case, we will provide a return label.

If you didn't opt in to the Redo app to offer a hassle-free returns process for $1.98, please follow the steps outlined below:

1. Contact us to get a Return Authorization Number (RA#) (within 30 days of the original ship date).
2. Verify that all merchandise is in the original packaging, undamaged, and sellable as "brand new".
3. You can still use the Redo Customer Portal to purchase a discounted return label by clicking HERE.
3. For your protection, please insure the package and use a trackable shipping method such as UPS or Fedex Ground, USPS Ground Advantage or Priority Mail with Delivery Confirmation, or a reliable trackable shipping method for overseas shipments. You are responsible for any shipping damages/loss that may occur.
4. You can use the cut out merchandise-return label, located on the back of your receipt or address the package to:

JrGuards.com RETURNS
1303 Calle Avanzado
San Clemente, CA 92673 USA

Some items are shipped from alternate warehouses, but we ask that you return anything to the address above.

If you are shipping something back to us for a refund and it's not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us. If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part). If your order included free items, you must also return those!

JrGuards.com reserves the right to reject any merchandise without a valid RA# to the customer. RA numbers are valid for 30 days from the issue date.

* Special information on returning bodyboards.
If you bought a bodyboard and had us install a leash or you have installed a leash, returns are not allowed unless the board is damaged or not what you ordered. Also, if returning a bodyboard for a refund, we ask that you return any free items that were included with the board before we can process the credit.

* Credits issued for returns.
Credit will be issued after we receive, inspect, and process your return. Please allow 2-3 business days to receive credit/refunds.